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Go to Intercom
Community
Academy
Developer Hub
Português do Brasil
English
Français
Deutsch
日本語
Español
;
English
All Collections
Reports
Reports
Measuring the performance of your teams, messages, articles and automations.
By Beth-Ann and 7 others
8 authors
32 articles
Intercom reports explained
Reporting metrics & attributes
Overview report
Understanding "per active hour" metrics in reporting
Custom reports
Create a Custom Report
Using office hours in reporting
Report on team inbox performance
Troubleshooting custom reports
Downloading & exporting
Export your conversations data
Download or subscribe to reports for easy sharing
Explore your custom report data
Reporting metrics for REST API and CSV exports
Export your tickets data
Automation
AI Chatbot report
Workflows report
Conversation topics
Conversation topics report
Human support
Calls report
Conversations report
Responsiveness report
Effectiveness report
Conversation tags report
SLAs report
Team inbox performance report
Teammate performance report
Tickets report
What's changed in team reporting?
Proactive
Articles report
Conversational Support report
Use conversation data to improve articles
Other reports
Leads report
Sales report
See how your messages are performing