What is Fin?
Fin is Intercom's AI Chatbot, powered by a mix of models including OpenAI's GPT-4, alongside Intercom’s own proprietary AI technologies.
Fin solves complex problems and provides safer, more accurate answers than any AI Chatbot on the market.
Fin holds complete support conversations in multiple languages.
Fin provides trustworthy, accurate answers using your own support content.
Fin seamlessly passes to your team when needed.
Fin enhances your team's efficiency and internal workflows.
You can start using Fin quickly without using any code or complex configurations.
Fin is available on EU and AU hosted workspaces, but the data used by Fin is currently processed in the US. Regional data processing for Fin will become available in early 2024.
Set up Fin how you want
With Workflows
We recommend using Workflows for the best control and flexibility. Fin can pass a conversation to an existing Workflow to triage, or a Workflow can pass to Fin to step in and offer support.
With Profiles
If you don't have access to Workflows, you can create Fin profiles to target different customers and customize each one to suit that customer segment.
Omnichannel support
Fin is supported across multiple channels, including Intercom Messenger (web, iOS, and Android), as well as WhatsApp, Facebook, Instagram, and SMS.
Powered by your chosen content
Fin can be enabled using a wide variety of content sources, including:
External content (public URLs)
As your support content gets better, Fin does too—along with its resolution rates.
Create Custom Answers
For even greater control over the response Fin provides, create Custom Answers with follow-up actions and rules to take each customer down the right path.
Seamlessly pass to humans
More complex queries can always be routed directly to human support teams, ensuring that your customers get the best possible experience every time. Fin can even ask clarifying questions and collect important customer details before handover, saving your team time and effort.
Keep an eye on your new support teammate
Fin has built-in safeguards to ensure it answers questions based solely on your support content, dramatically increasing accuracy and reducing “hallucinations". But you can also keep an eye on the Fin conversations inbox to easily monitor all of Fin’s responses.
Let Fin help your teammates
Fin doesn't just support your customers, it extends to the tools your teammates use in Intercom. Use AI to enhance your team's efficiency and internal workflows with:
Ask Fin in the inbox (coming soon)
Customer experience
Fin holds complete support conversations with your customers in multiple languages. It understands complex queries, asks clarifying questions, and explains complicated subjects clearly.
Fin links to your relevant public source information for each answer in the conversation.
If you're using Intercom Articles, they’ll open directly in the Messenger. Otherwise they’ll open in a new tab.
View a Fin performance report
You’ll have access to an AI Chatbot report where you can clearly see how Fin is impacting your deflection and resolution rates.
Stay in control
Manage your Fin usage with automated email notifications when Fin hits a certain number of resolutions, and set up a limit to your Fin spending so you're always in control.
Getting started
Try a free 14-day trial of Fin from AI Chatbot in your workspace now 😃 At the end of the trial, you'll only be charged per resolution.
Test workspaces cannot enable AI-generated answers, but they can enable Custom Answers.
💡Tip
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