Provide your users with automated support in more languages, and increase the number of conversations Fin gets involved in.
Fin now supports AI Answers in:
Arabic, Bengali, Bosnian, Brazilian Portuguese, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, German (Formal), Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latviski, Lithuanian, Malay, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovenian, Spanish, Swahili, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese, and Англи хэл (Mongolian).
Multilingual experience
Fin will generate answers using content that is available in the language a question was written in.
For example, if a user writes their question in French, Fin will search for an answer in all available French content (i.e articles, snippets, PDF files, etc).
How to opt-in
To opt-in, visit AI Chatbot > Settings, and turn on the toggle to Enable Multilingual Fin (beta). You can opt-out of the experience at any time by turning the toggle off.
Once you opt-in, please be aware that it may take a while for your content to be available for preview.
How to set up multilingual Fin
There is no extra setup required to make Fin work in multiple languages. To get started, start adding content in the languages you want to provide support in.
When a customer sends you a message, Fin will look for content in the language your customer has written in, so ensure you have enough content that will cover your frequently asked questions in the languages you want to support.
See our Fin Best Practices for optimizing your support content.
Preview Fin in different languages
Before setting Fin live, you can test it by using the preview Messenger on the AI Chatbot > Setup & preview page. There is a dropdown to select the language you want to preview.
The conversations generated in the preview will appear in your inbox under the name Preview user so you can also see what Fin will look like for your Support reps.
Set Fin live
When you're ready to set Fin live to your customers, you can either do so via:
Fin Profiles, or
Workflows
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Monitor Fin conversations in different languages
After you’ve set Fin live, a new Fin conversations view will automatically be created in your Help Desk and pinned to all teammates’ lists.
You can also create a new Help Desk view by language(s). Use the Fin involved and Language options to set up your view.
Evaluate how Fin performs in different languages
After you’ve set Fin live, you’ll have access to a Fin report found in Reports > Automation > AI Chatbot.
You can filter the Fin report by language. Click on Add filter > Language, and then select the languages you would like to filter the report by.
You can also create custom reports using these Fin metrics.
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