Strategies for providing next-generation service for today’s customers
Meeting customer expectations without modern tools is tricky and time-consuming. The power of Fin AI is now in the inbox – helping your team instantly summarize conversations, personalize replies, and automate tasks, saving them precious hours.
Customer Service 14 min read
As AI becomes table stakes in customer service, it all comes down to one question: can you afford not to switch to a more modern support tool? If you’re considering a platform change, follow these steps to ensure a successful transition for your customers, team, and company.
Customer Service 8 min read
The holidays are around the corner – is your support team ready for the volume? Here are 7 ways you can automate parts of your customer service workflow to make sure your customers get fast, precise help, 24/7.
Customer Service 22 min read
In an AI-first world, support leaders will need to think differently about metrics and KPIs to ensure the true impact of customer service is being measured in the right way.
AI & Automation 30 min listen
What does that future look like for support teams? And how can you best prepare for the new opportunities and challenges to come? Listen to a panel of industry experts to find out.
AI & Automation 9 min read
Here are some of the biggest considerations for CS leaders as we embark on this once-in-a-generation shift in how we provide support.
