Intercom Customer Service Trends Report 2023

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We asked 1,700+ customer support teams across the world how they’re meeting the challenges and opportunities of 2023.*

The Intercom Customer Service Trends Report 2023

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How should support leaders adapt their core metrics to get a true measure of success in this new era of AI?

How Customer Service Metrics Are Evolving in the Age of AI

How can you make sure you choose the right AI bot for your support needs? This checklist covers the key questions to ask, spanning nine major areas.

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Check out our latest report and webinar series to learn the top 5 ways AI is transforming customer service, plus actionable tips and strategies to help your support team adapt to these exciting innovations.

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The State of AI in Customer Service 2023

See the 5 trends shifting the customer service world today, plus tips to build customer loyalty and more efficient support.

[Spotlight list item] The Intercom Customer Service Trends Report 2023

Join Intercom experts for industry insights and best practice advice. Live and on-demand.

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Check out our latest Webinars

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Check out Intercom's resources on customer support, lead generation, customer engagement, and everything in between. No fluff or sales pitches. Just quality information and insights.

The Intercom Customer Service Trends Report 2023

In this report, see the top five customer service trends coming in 2023, along with powerful strategies for building customer loyalty and a more efficient support team.

You’ll discover:

*Intercom commissioned an independent market research firm to survey a random sample of 1,775 global customer service leaders and decision makers. The study’s margin of error is +/- 2.3% at the 95% level of significance.