Human empathy, AI efficiency
Fin AI in the inbox helps your team work faster and deliver more personalized support.
Fast, modern, and fully configurable
Optimize how you work with a flexible, easy-to-use interface designed for speed.
Your central hub for easier collaboration
Team inboxes connect your teams, channels, tickets, and data into one single workspace.
Your team’s new AI assistant
Fin AI in the inbox instantly summarizes conversations, personalizes replies, and autofills ticket information—saving you time so you can deliver the support your customers love.
✓ Summarize conversations
✓ Adjust to your tone
✓ Translate to 10 languages
✓ Fix spelling
✓ Rephrase
✓ Expand
✓ Autofill tickets
Modern design meets unmatched speed
Design that works the way you expect. Speed through every interaction with a flexible and customizable workspace that allows you to switch between inboxes, conversations, and customer context instantly.
Everything you need to deliver more personalized support – all in one place
- Customer tickets
Move seamlessly between conversations and tickets and share real-time customer updates.
- Back-office tickets
Assign tickets to back-office teams and ensure everyone has the context they need to collaborate more efficiently.
- Tracker tickets
Easily share updates and resolve issues impacting multiple customers with a single ticket.
- Easily accessible customer data
Expand the right hand side bar for rich customer data and context that’s easily customizable.
- Apps & integrations
Connect pre-built integrations – like Slack, Jira, and Salesforce – to access vital info without leaving Intercom.
Optimize your team’s performance in real time
- Manager views
View all the conversations your teammates are having with an inbox view tailored to your team goals.
- Real-time dashboard
Monitor current support volume, team capacity, and key KPIs so you can allocate resources fast, and effectively.
- Reporting
Track, manage, and improve your team’s performance with our easy-to-use reports.
“The thing I noticed the most about the inbox is the speed. Plus, it makes it clear where to focus. This design is next level—and critical for a fast-paced company like ours.”
“Intercom’s inbox gives our team the necessary workflows to quickly solve customer issues. Our first-response time has decreased to under two minutes!”